Whether an employee suffers an illness or injury for work-related or non-work-related reasons, they will benefit from day-one support that expedites their safe return to work. By working as an intermediary between the employer and claims administrators, WorkSTEPS Medical Management ensures prompt attention to claims and that medical payments are paid on time, at a fair fee. For employees that incur a recordable incident, WorkSTEPS Medical Management will immediately assign a medically-trained manager to work directly with the claims administrators, treating physicians, and rehab personnel to establish appropriate return-to-work expectations, navigate the healthcare system, and adhere to a time line protocol, ensuring employees return to work in a safe and timely manner. WorkSTEPS Medical Case Management helps you:
- Reduce employee lost time
- Lower medical spending by helping to reduce time, fragmentation, coordinate care, inform treatment decisions and improve treatment compliance
- Act as the advocate for the employer to keep it timely informed on claim status
- Provide weekly meeting with employer to discuss disposition of claims.
What You Get When WorkSTEPS Works for You
A Caring Partner to Help Your Employees Recover
Navigating the healthcare system is a challenge under the best of circumstances, but when an employee’s illness or injury is keeping them from work, the added stress makes it even more difficult. Our Medical Management case managers serve as advocates throughout your employee’s recovery process, helping them establish recovery goals and treatment plans, as well as helping them navigate the healthcare system, including referrals, appointments, prescriptions, tests and claim filing. Helping your employees manage their injuries and illnesses can lead to better compliance and more effective use of the healthcare system, and ultimately can get them back to work sooner and healthier.
Certified Medical Expert Care
WorkSTEPS Medical Management staff are healthcare professionals (physicians, nurses, nurse practitioners, etc.) who have been trained and certified to effectively communicate with your workers about their injury or illness, as well as the treatment they’re receiving. Our clinical staff members are available 24/7 to answer your employees’ questions and to provide emotional support and caring motivation as your employee recovers.
Confidence that You’ll Be Compliant
WorkSTEPS is committed to helping customers mitigate liability risk. All WorkSTEPS programs are continuously reviewed by a national employment labor law firm to ensure compliance with Equal Employment Opportunity Commission’s (EEOC) Uniform Guidelines on Employee Selection Procedures, ADA, FMLA, Worker Comp, Disability, and more. Our Medical Management case managers can – if needed – assist your employees with necessary documentation (FMLA, short term disability, long term disability, etc.). Further, all case-related communications and forms are saved in WorkSTEPS Digital Backbone, our proprietary EHS workflow data management software, providing a complete record of all recommendations and actions.
Options to Return to Work Safely and Quickly
When an employee is ready to return to work following a non-work-related injury or illness, WorkSTEPS can ensure they are safely capable of returning to their position through our Functional Capacity Evaluations and our Transitional Duty Programs. These services can ensure workers are ready to reenter your workforce in a role they are capable of fulfilling.
A Partner, Not a Vendor
Maybe your company already has systems in place to manage absence due to non-work-related injuries and illnesses, but you think your program can be better. Or maybe your company is just deciding that it makes sense to help all employees return to work in a safe and timely way, regardless of whether their injury or illness is work-related. WorkSTEPS Medical Management staff is ready to help you evaluate your situation, develop a strategy and design an approach that fits your organization’s needs, resources, and culture.
Contact Our Medical Management Experts
When your workers are out due to personal injury or illness, let WorkSTEPS Medical Management help them manage their recovery, and all the logistics recovery entails. Contact us at (512) 617-4100 today to learn more about how working with us can reduce your healthcare costs and improve time to return to work.
To learn more about how WorkSTEPS can help your injured employees return to work in a safe and timely manner, click here.