Hire smart, reduce risk and injury, and cut costs with WorkSTEPS.

Injury Triage and Medical Management

It’s 2 a.m.— an employee has just been injured, and someone needs to decide what to do next. Can the injury be managed with simple first aid? Is watchful waiting indicated? Does the employee need to be sent to urgent care or the emergency department? It’s important to get it right, and that’s why companies rely on WorkSTEPS Injury Triage and Medical Management to help them determine the best course of action for employee injuries or illnesses. Whether your company doesn’t have an onsite medical clinic, or you need injury triage support to supplement your clinic staff when there is no medical professional on site, our team of trained and experienced clinicians can provide 24/7 pre-claim telephonic injury assessment, so you can rest easy knowing injured employees will receive the right level of care. WorkSTEPS Injury Triage and Medical Management will help you:

  • Avoid costs associated with care that is more than necessary to address an employee’s injury
  • Make sure off-site care referrals are to providers who will provide high quality, appropriate care
  • Reduce claims, costs, and litigation due to uninformed decision-making

What You Get When WorkSTEPS Works for You

A Caring Partner to Meet Your Specific Needs

WorkSTEPS Injury Triage and Medical Management can serve employees in any work environment, in any industry in the nation. Our Injury Triage and Medical Management services can be utilized in settings where there is no onsite clinic available, or we can complement your onsite clinic, providing coverage any time clinic staff are unavailable. We can work with you and your team to figure out what level of service we can provide you.

Certified Medical Experts

WorkSTEPS Injury Triage and Medical Management staff are healthcare professionals (physicians, nurses, nurse practitioners, etc.) who have been trained and certified to assist, consult, and reassure your employees in high-stress situations. When an injury occurs, our medical staff will advise your employee and recommend the best course of action to treat their injury, ensuring they receive the right level of care from a quality healthcare provider.

Referrals to Quality, Appropriate Care

If an injury is serious enough to warrant outside medical care, you want to be sure your employee is referred to experienced healthcare professionals who will provide appropriate, quality treatment. WorkSTEPS does the homework to make sure your injured employees will get the quality care they need.

Mitigate Legal Liability

WorkSTEPS is committed to helping customers mitigate liability risk , and protects your company from liability first and foremost by making clinically prudent recommendations regarding care for injured employees. Additionally, all telephone triage calls are recorded, and all case-related communications and forms are saved in WorkSTEPS Digital Backbone, our proprietary OHS workflow data management software. Finally, WorkSTEPS’ programs are continuously reviewed by a national employment labor law firm to ensure compliance with Equal Employment Opportunity Commission’s (EEOC) Uniform Guidelines on Employee Selection Procedures, ADA, FMLA, Worker Comp, and more.

A Partner, Not a Vendor

At WorkSTEPS, we want to help your workers get back on their feet after an injury—from the moment an injury occurs, all the way through the recovery process, to the day they step foot back at work. Our Injury Triage and Medical Management service can be combined with any of our other Manage Injuries and Return to Work services for a more comprehensive and cohesive injury management system.

Contact WorkSTEPS

When an injury occurs at work, do you want your workers to know what to do next? Contact us at (512) 617-4100 today to learn more about how WorkSTEPS Injury Triage and Medical Management can help you and your workforce determine the best course of action after an injury occurs, and where is best to receive care.

Contact Us

Ready to get started? Contact us today @ (512) 617-4100 or

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We are delighted to invite our valued clients and friends to our “Anatomy of Worker Well-Being: Must-Know Occupational Health, Work Injury Prevention, and Safety Best Practices.” Our program will be conducted on Thursday, October 17, 2019 at Lakeway Resort and Spa. Learn more

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